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Help Desk Technician Interview Questions

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1,235 help desk technician interview questions shared by candidates

1. Who is ____? 2. How would you utilize scissors as a pizza delivery guy? 3. How many tennis balls fit in a limousine? 4. How would you rate your problem solving skills? 5. Why did you decide to leave your previous job? 6. Describe Customer Service to me in your own words. 7. Where do you want to go in the IT industry? 8. What do you know about what Wheelhouse IT does? 9. How do you feel about being the face of Wheelhouse IT? 10. What area is most of your IT knowledge in? 11. How do you measure success daily? 12. What are you looking to achieve in life
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IT Help Desk Technician

Interviewed at WheelHouse IT

3.8★
Dec 26, 2017

1. Who is ____? 2. How would you utilize scissors as a pizza delivery guy? 3. How many tennis balls fit in a limousine? 4. How would you rate your problem solving skills? 5. Why did you decide to leave your previous job? 6. Describe Customer Service to me in your own words. 7. Where do you want to go in the IT industry? 8. What do you know about what Wheelhouse IT does? 9. How do you feel about being the face of Wheelhouse IT? 10. What area is most of your IT knowledge in? 11. How do you measure success daily? 12. What are you looking to achieve in life

Most of the questions aren't too difficult, however, there are often times where you will be asked for help that requires you to get in touch with multiple departments. The most difficult question would be one that has me walking from PEIMS to payroll to HR all in one go. This was a case of a name change that affected multiple systems. A teacher had gotten married and had been waiting over a month for the system to update her information. In order for my department to make the technical changes, we had to wait for a notice from HR that they had finished their part. We also needed Payroll to inform us their end was completed. Then after all of this was accomplished would I be allowed to change her information. It's a straight forward process but the HR rep had gone on vacation and had not told anyone about the name change before leaving. The staff member did not remember who she was working with and did not recognize a description or name when it was brought up in conversation about the HR rep on vacation. Eventually we got ahold of the HR rep via her cell phone and were able to get everything taken care of but communication is difficult at times, which makes cases like this one the hardest part of the job.
avatar

Help Desk Technician

Interviewed at McKinney Independent School District

3.8★
Jul 12, 2014

Most of the questions aren't too difficult, however, there are often times where you will be asked for help that requires you to get in touch with multiple departments. The most difficult question would be one that has me walking from PEIMS to payroll to HR all in one go. This was a case of a name change that affected multiple systems. A teacher had gotten married and had been waiting over a month for the system to update her information. In order for my department to make the technical changes, we had to wait for a notice from HR that they had finished their part. We also needed Payroll to inform us their end was completed. Then after all of this was accomplished would I be allowed to change her information. It's a straight forward process but the HR rep had gone on vacation and had not told anyone about the name change before leaving. The staff member did not remember who she was working with and did not recognize a description or name when it was brought up in conversation about the HR rep on vacation. Eventually we got ahold of the HR rep via her cell phone and were able to get everything taken care of but communication is difficult at times, which makes cases like this one the hardest part of the job.

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