There were no difficult questions, just personality profiling.
Fraud Customer Service Interview Questions
3,164 fraud customer service interview questions shared by candidates
Interview was easy. They had the basic questions. No hardballs
tell us about your self
What is the biggest lesson you have learnt? Not in those words but it was along those lines.
How do you motivate your team? What would people that don't like you say about you? How would you investigate a report on potential incentives abuse on the platform? In which case could a spike on sales due to an incentive be genuine?
- they asked value based Qs - tell us about a time you gave someone difficult feedback - why would you like to join the fraud team? - Case scenario qs were asked ---> -- if a customer is reported for a purchase scam from another bank, what will you look out for? what qs will be asked? how will you review the account for indicators of scam? --- if a monzo customer is a victim of scam, what information will you ask in order to send to the other bank? --- if you see a potential scam you are not familiar with, how will you investigate the scam case? --- if a customer is getting scammed consistently, what can we do for the customer?
Just by looking at the travelling pattern of X, do you think it looks like a fraud? why?
How to assess your fraud prevention success
Would you say that you apply the things you learn to real life? Do people listen to your advice? Tell me about your extracurricular activities? What is your attitude towards hard work?
General experience working in Fraud Why do you want to work at Zopa Times you've gone the extra mile for a client/customer General suitability/competency questions
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