What are your interests ? Why Octopus Energy? How would you adapt in a phone based fast paced environment? Where do you see yourself in a few years? Describe a time you handled a difficult customer service situation ? What is the biggest challenge you’ve ever faced in a work role? Describe a time you’ve gone over and beyond for a customer? Describe a time you made a big mistake at work and how you rectified it?
Why I wanted to work for Octopus Energy.
Why have you applied for this role amid an energy crisis?
The questions are based on customer service and scenario questions of certain situations you’ve been in before, they do vary so I would advise to really think of times when you’ve made a difference in a workplace, difficult situations you’ve progressed in and just general customer service scenarios!
Can you see yourself working here?
What stands out the most about the work/partnerships Octopus energy does/has? Why do you want to work here?
How would you deal with a difficult customer?
What dis you find in your research of Octopus Energy
what is your biggest strength?
Why a customer service role?
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