What steps do you follow to troubleshoot a slow computer? How do you handle a user unable to connect to the internet? Explain how DNS and DHCP work. What is Active Directory? How have you used it? How do you map a network printer for a user? How would you remove a virus from a user’s machine? Difference between IMAP and POP3? What’s the difference between a patch and an update? How do you reset a password using Active Directory?
Technical questions, as hypothetic situations and how to troubleshoot
Give us an example of good customer service that you received
Why do you want to come to this company
Can you please tell me your strength and weakness?
The interview questions are different everytime. My friend got hired and they asked him a complete different set of questions than me
Basic introduction and technical side of sap
Have you ever had to deal with a certain type of situation, what did you do, how did the involved parties respond and would you change anything about it looking back?
Tell me about yourself. What do you know about the Windows operating system? Do you have any experience in end-user support?
Tell me about your experience leading a team that provides end-user support.
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