Refer to the competencies and ESSENTIAL CRITERIA and you can surely draw up questions in your head from that. 4 Main questions asked in relations to competencies but also they probe with more questions to get a wholesome answer. Theres no right or wrong answer, so just speak your truth as the interviewers want you to do well. One of the question that I recall was 'tell us about a difficult situation you experienced and what are the ways you went about handling it'.
4th Competency: Leading and Communicating:
1st Competency: Making Effective Decisions
Give us an example of a time when you...
They asked six questions, equally divided between the three competencies being assessed.
Tell me about a time when you deal with difficult customer.
Tell me about a time you had a difficult customer.
What would you do if you noticed a colleague was not correctly supporting a customer or was giving incorrect information?
Describe a time you had to make a quick decision for a complex issue.
Example of when you have researched information to help you make a decision.?
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