Disability Case Manager Interview Questions

107 disability case manager interview questions shared by candidates

Q: Tell me about a time where you had to make a difficult decision and how did you tell the individual about it. Q: Tell me about a time where you had to deliver bad new to someone and how did you do it Q: Tell me about a time where you had to deal with an angry customer.
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Disability Case Manager

Interviewed at Canada Life

3.6
Feb 28, 2024

Q: Tell me about a time where you had to make a difficult decision and how did you tell the individual about it. Q: Tell me about a time where you had to deliver bad new to someone and how did you do it Q: Tell me about a time where you had to deal with an angry customer.

They ask general questions that you would except like strenghts, weaknesses, experience and difficult decisions to do, the only difference with the interview in person is that they will also ask you about workplace issues
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Disability Case Manager

Interviewed at Canada Life

3.6
Nov 5, 2016

They ask general questions that you would except like strenghts, weaknesses, experience and difficult decisions to do, the only difference with the interview in person is that they will also ask you about workplace issues

Tell us about your professional background ? Tell us about a difficult situation you had to deal with in your field of work ? How would you deal with a unsatisfied customer? How do you deal with giving bad news to someone? What is the hardest thing or the thing you like less about your job ? A bunch of customers services related scenarios to see how you would respond. Why do you think you would be an ideal candidate?
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Disability Case Manager

Interviewed at Manulife

3.9
Aug 1, 2023

Tell us about your professional background ? Tell us about a difficult situation you had to deal with in your field of work ? How would you deal with a unsatisfied customer? How do you deal with giving bad news to someone? What is the hardest thing or the thing you like less about your job ? A bunch of customers services related scenarios to see how you would respond. Why do you think you would be an ideal candidate?

What modified duties would you suggest for - bus driver with fibromyalgia - mortgage advisor with anxiety/depression - bank teller with Knee OA What would you do for a client who did not understand why their claim was denied. You explained to them why it was denied but they still don't understand it Tell me a time when you didn't get along with a coworker/manager what did you do Tell me about a time when you had to say no to a client and how you would handle the situation How do you know you will be comfortable managing a work for home job remote Why do you want to work for us
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Disability Case Manager

Interviewed at Manulife

3.9
Jan 19, 2023

What modified duties would you suggest for - bus driver with fibromyalgia - mortgage advisor with anxiety/depression - bank teller with Knee OA What would you do for a client who did not understand why their claim was denied. You explained to them why it was denied but they still don't understand it Tell me a time when you didn't get along with a coworker/manager what did you do Tell me about a time when you had to say no to a client and how you would handle the situation How do you know you will be comfortable managing a work for home job remote Why do you want to work for us

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