One of the key things they asked me during the final interview was to do a mock chat with a customer. In the scenario, the customer was inquiring about the status of their package or order. The goal was to see how I would respond professionally, provide clear information, and show empathy while handling the inquiry in a calm and helpful manner.
asked my overall typing speed
Qual a sua disponibilidade de horário?
Introduce yourself? Pick a topic and talk about it
Where did you hear about this job?
Do you have any experience working with multiple phone lines? What is your current work availability?
Asked why I was a good fit for the company/why should they hire me.
Digitar um testo pré estabelecido
Por que largou o último emprego?
How do you handle a mad customer
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