why did you choose call center and why Sutherland
Data Center Engineer Interview Questions
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The questions were not customer service focused questions. They were all about how do I deal with a difficult co-worker, what I would do if I was on the phone with a customer and a co-worker had a question. I have over 10 years of customer service experience which include call centers very similar to the position I was applying for and at the end of the interview when they asked me if I had any questions for them - they were unable to answer my question. One question in particular: "is there any reason that I am not qualified for this position?" they did not really answer the question. It was like a "kinda of sort of" and of course I tried to highlight my experience but obviously that was not taken into consideration.
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¿Sabes tu disponibilidad de horario para el siguiente semestre?
Why do you want to work in our company
Give an example of a time that you calmed a customer down who was frustrated, dissatisfied with the customer experience being offered
Do you know what IP stands for?
Qué nivel de inglés manejas?
Where do you see yourself in 5 years?
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