Seems they are more interested in getting an impression of a person, who is going to communicate with the customers. The first interview included a chat with a hypothetic "customer", who was begging to give him some epic item for free and so on. You will definitely get a question of a sort: "you have a call from a customer, she is crying because she disenchanted her sword" or "the customer calls you and he is really angry, what will you do to calm him down?"
Tell me about an experience you've had explaining a difficult concept to someone.
Basic questions with hr, about skills and experience/studies + possible situations
Tell me about a time when you had an angry customer. What did you do?
Tell me about yourself and where did you belongs to?
How do you handle an angry customer?
What is the greatest achievement in your career?
Describe a difficult customer service situation and how you handled it.
Do you have a background in IT?
If you could be any animal, what would you be?
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