How do you organize a busy day?
Customer Support Representative Interview Questions
2,524 customer support representative interview questions shared by candidates
Can you name three important qualities of you? And how will that help you in your job?
What is a misconception about you
What was my availability? How did I handle conflict?
Who have been the most influential people in your career?
Describe a time where you delt with a difficult customer and how you resolved their issue? Describe a time that the company changed a policy you didn't agree with and how you responded? Describe a time you received feedback from a supervisor you didn't agree with and how you handled it.
Tell me a time when you were against policy. Tell me a time when you showed initiative. What can you bring to the company ? Tell me a time you turned a difficult customer into a positive sale.
How do you deal with frustrated customers?
Areas of interests were about : Critical thinking, Case Management, Product Knowledge and troubleshooting, Global thinking, Team player, Customer advocacy. One of an interesting question was : who's the main competitor ? Looks like many candidate failed on that one.
Would you work if I give you posting in Siachin?
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