What do you know about our products? what will you improved and why? Explain a situation where things were wrong with a client and how it was solved.
Customer Support Representative Interview Questions
2,524 customer support representative interview questions shared by candidates
What made you choose our company?
A customer reaches out to you with a request you have never received before, what do you do?
Someone from another department has come to you asking for your help on a personal, work related, favor and in order to complete this request, you would not be able to meet your daily goal. How would you navigate this situation?
How do you react If you are not agree with a colleague about a topic ?
Tell me about a time you where you were under stress to finish a task?
What are your strengths?
They wrote up a sample customer email in which the customer was quite angry.
How you would describe yourself? What are your strengths and weaknesses? Why do you think you will be a good fit for the company?
I didn't think the questions were difficult. It was a bit odd to be asked to role play specific Airbnb questions and pretend to have an answer on the phone when we didn't know any of the policies. But if you were able to answer confidently, that came across.
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