These were NOT your typical customer service questions I were used too. A few were typical like how you handle irrate customers, about billing cycles and credit card information. But they weren't hard. Just wasn't prepared.
Customer Services Interview Questions
183,375 customer services interview questions shared by candidates
Do you know what Collective does?
Describe your greatest success. Now describe your greatest failure.
Questions were aimed more at a Logistics & Accounting role than sales and BDM - very confusing
How long do you intend on staying with Halfords?
Tell me something about yourself that is not on your resume?
Can you please tell me of a time that you had an upset consumer on the phone and what you did to turn the call around.
If I planned to leave the country in the near future
This was an interactive interview. Although there were questions, the interview was alternative to the common place HR driven variety. I was asked to write a response to a potentially huge customer on behalf of a C level executive. This was a real-life situation and it tested my ability to think on my feet, listen and craft an articulate, simple and info. packed response. I was asked to give an example of "doing the right thing". Moreover, I was asked to interact with different employees in different departments to accomplish small tasks. Additionally, I played the role of a Technical Support Specialist and responded to a mock call with an upset customer calling in.
Name a time you had a disagreement with a boss and how you handled it?
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