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Customer Excellence Manager Interview Questions

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1,020 customer excellence manager interview questions shared by candidates

Nothing unexpected if you prepare for behavioral questions. The most difficult part was coming up with so many unique examples to talk about on the spot. Prepare at least 6-7 cases where you were either in a difficult group situation, dealt with an unfavorable member on your team, etc...
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Executive Excellence Program Intern

Interviewed at Saks Fifth Avenue Stores (SFA)

2.9★
Nov 29, 2012

Nothing unexpected if you prepare for behavioral questions. The most difficult part was coming up with so many unique examples to talk about on the spot. Prepare at least 6-7 cases where you were either in a difficult group situation, dealt with an unfavorable member on your team, etc...

Prepared a business case - 1 hr to prepare, 30 minutes to present in any format (flip-chart, powerpoint etc.). The case was "The Medicines Company", a Harvard B-school case. Preparing it in 1 hour is very challenging, so be sure to skim over the unnecessary info in the case and focus on answering just the specific question (in my case about drug pricing) and preparing to present.
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Commercial Excellence Project Manager

Interviewed at Novo Nordisk

3.9★
Jan 20, 2013

Prepared a business case - 1 hr to prepare, 30 minutes to present in any format (flip-chart, powerpoint etc.). The case was "The Medicines Company", a Harvard B-school case. Preparing it in 1 hour is very challenging, so be sure to skim over the unnecessary info in the case and focus on answering just the specific question (in my case about drug pricing) and preparing to present.

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