when would you resign from Cisco.
Customer Engineer Interview Questions
2,729 customer engineer interview questions shared by candidates
Explain the OSI Model? For each layer describe it and give a protocol for each.
Unexpected: I studied Computer Science Systems and one of the interviewers asked me about that the Customer Support Engineer was a position basically for an IT and since I studied Computer Science Systems; Why do I want to change it?
Have you ever received an escalated customer request and how did you handle that?
What are common tools for troubleshooting website and network issues
Tell me about a time you encountered a difficult situation and how you handled it.
Where do you see yourself in 5 years?
Questions from layer 3 switching, how exactly traceroute works, gave a network scenario and asked questions like what all happens right from switching on the network. And also how to build a strong firewall for that network, firewall types etc (security questions because this team were providing support for Cisco security products). Why is there 'areas' concept in OSPF, why not work without areas? LSA Types? TCP/IP Handshake?
They asked about my customer success background and information about both my technical and business understandings
My experience on cloud technologies and customer adoption.
Viewing 1391 - 1400 interview questions