What is the store doing well and what could it improve on?
Customer Assistant Interview Questions
10,530 customer assistant interview questions shared by candidates
Why do you want to work at M&S?
What experience do you have working in retail?
1. What do you think an M&S customer expects from a Customer Service Assistant . 2. - 5. Competency questions, one for each of the four Is. "Tell me a time when you've....: answers will depend on your experience. My retail experience is minimal and many years ago so I just took examples from recent roles and she was happy with that. 6. Describe your journey here today - they want to know you can get in easily/no barrier 7. Is there anything that might make it difficult for you to work here, work extra hours/days etc.
Role play, that is you are given a scenario and you have to respond how you would deal with it.
Why you want to work here?
How do you provide a good customer service?
Why Marks & Spencers?
what is good customer experience and how would you provide that as a colleague?
why this role why the company
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