Tell me a time you had an angry customer.
Customer Advocate Interview Questions
5,032 customer advocate interview questions shared by candidates
Describe a goal you had at your current or most recent job. How did you meet that goal?
Questions included things like "why do you want to work here, how do you handle diverse opinions/perspectives, how did you approach a difficult problem and what was the result, etc". They did NOT ask things like "what's your greatest weakness" or "why did you leave your last employer". Nor stupid questions like "you see a coworker stealing money from the register, what do you do". I've had to answer questions like this on interviews for OTHER employers, but this 6-question self-recorded video interview didn't ask anything like that.
WHat hours can you work?
Imagine that you are on the sales floor and you see a guest who appears to need assistance. How do you proceed?
Q. Name a time when you had to do something that didn’t align with everyone else?
Tell me a time where you had to deal with a problem and how did you solve it?
Q: How would you handle a customer if you didn't know what they were asking for.
Do you enjoy connecting with others and what is an example?
Q: How would you interact with a guest who has cake mix in their cart?
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