They were mostly concerned about avAilability
Counter Interview Questions
2,275 counter interview questions shared by candidates
When have you experienced poor customer service? How did you feel?
Do you have an alcohol licence? (This did not apply to my role but they had to ask since the post office was connected to a one-stop, I don't think it hindered my chances of getting in though since they said it doesn't apply to the post office much, so not to worry)
When have you experienced good/outstanding customer service? How did that make you feel? (Link your answer back to how you would show this instance of great customer service in the job)
How would you handle an upset customer?
You will be asked to fill in a rota based on an example and do some basic maths.
-Introduction -job experience -working flexibility -questions
Asked questions about sales, and experience.
Name a time you had to change your personality to suit others
What to do if a customer wants to make a complaint
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