Client Relations Manager Interview Questions

706 client relations manager interview questions shared by candidates

The case included customer service scenarios where there may have been time sensitive issues involved. They wanted to see what you found to be most important in these situations and then the steps you would take to resolve these issues.
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Client Relations Associate

Interviewed at Vanguard

3.7
May 21, 2014

The case included customer service scenarios where there may have been time sensitive issues involved. They wanted to see what you found to be most important in these situations and then the steps you would take to resolve these issues.

A behavioral based question: What would you do if it's 5:00PM on a Friday, you're getting ready to leave for the a weekend trip with your friends, and a client calls requesting help with a very complicated issue that will surely cause you to miss your ride with your friends. How would you handle their issue?
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Client Relations Associate

Interviewed at Vanguard

3.7
Feb 13, 2014

A behavioral based question: What would you do if it's 5:00PM on a Friday, you're getting ready to leave for the a weekend trip with your friends, and a client calls requesting help with a very complicated issue that will surely cause you to miss your ride with your friends. How would you handle their issue?

Not really anything difficult. A lot of behavorial questions. Answer everything in the S.T.A.R. method. (Situation, task, answer, action, response). They go nuts for STAR answers and prefer you to answer every single one like that.
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Client Relations Associate

Interviewed at Vanguard

3.7
Jul 23, 2013

Not really anything difficult. A lot of behavorial questions. Answer everything in the S.T.A.R. method. (Situation, task, answer, action, response). They go nuts for STAR answers and prefer you to answer every single one like that.

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