None that I could recall
Call Centre Manager Interview Questions
690 call centre manager interview questions shared by candidates
Tell us about situation when mis-communication happen between you and client what action you took and what was outcome?
Integrity, accountability, collaboration, excellence & service are CBA values. What action you will take to ensure to meet these values?
How do you deal with personality clashes amongst your employees?
Experience based questions
What is your greatest strength?
Give an example of a time when you've diffused a difficult situation with a customer.
What are your top 3 strengths and when have you used them?
How would you deal with a customer saying no to an offer of services?
Previous experience and two competency questions
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