Basic interview questions they checking out communication skills
Call Center Representative Interview Questions
9,808 call center representative interview questions shared by candidates
Please tell me about a time you solved a customer complaint?
Will return with an update if I make it to this phase
What was my customer service philosophy?
Tell me about a time you had to use good judgement or logic. Did quick role play (skill test) during office interview. I had to pretend I was the rep and the interviewers were the client. Sat me in front of the computer and asked basic questions about deposits and line items. The final question requires you to perform a simple math calculation by adding together 4 deposit amounts. 2 managers interviewed me and seem very nice. Had a good sense of humor. Don't be fooled by the friendly demeanor. It is an interview. Not a friendly chat.
Describe a time when you became frustrated at work (with a customer or coworker) and how did you handle it?
What would you do if a customer pushed back against a situation resolution that they didn’t agree on. How would you overcome XYZ situations. Who would you consult in XYZ situations.
Why did you leave your last employer?
Tell me about a time you provided great customer service. Include the situation, plan of action, and the end result.
Tell me about a time where you had to handle a difficult co-worker or boss. Include the situation, plan of action, and the end result.
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