Criminal and Credit History is checked. This is a call center so you must maintain adherence of 90% - attendance and clock in and out for lunch and breaks on time. During Medicare Annual Enrollment Period, it is hard to get time off. They do allow make up time with permission and OT is offered during the season, as well.
Will you show up on time?
What was one experience you had working in a team that was negative, and how did you turn it into a positive.
I was asked about my credit report background
phone call simulation has to be made as if you were already working at fidelity
Do you have your health and insurance license?
What's something interesting about the American health system in your eyes?
There weren't any hard interview questions, just what type of wok we liked doing or had done in the past and if it may fit right with customers on the phone.
Prior experience
Do you have your insurance license?
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