How to handle specific situations in customer service.
Auto Claim Representative Trainee Interview Questions
637 auto claim representative trainee interview questions shared by candidates
The one unscripted question was: I am a customer, and you wrote the estimate on my car up as a 3 hour repair on the quarter panel, and I say I want it replaced. What do you say?
Name a specific time you had to work with a customer you could not help and how did you deal with it?
"What do you do if you disagree with a company policy or procedure?"
Why do you want to work for allstate
What was a time a customer was angry and what did you do to fix the issue?
Tell me about a time you did something wrong at your last job -what did you do? How did you respond to feedback? Tell me about a time that you handled a difficult call. Why are you applying here for a new career- even though we certify you for a new career-when you have a leadership background and a newly minted college degree, and come from a banking background?
Give an example of you dealing with an irate customer and what you did to fix the problem?
Describe a situation where you had to deliver news (to either a customer or an employee) that you knew wouldn't be well received.
What would you consider your greatest weakness or flaw?
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