"My car battery died and I had to replace it. Now my I cannot hear my iPhone through my car speakers."
Applecare Interview Questions
352 applecare interview questions shared by candidates
Truthfully none of the questions were really very difficult. The most important thing here is to make sure that your customer service is high. It's more important to be friendly than to be technical.
Tell me a time you showed a customer excellent service?
How would you troubleshoot a computer that isn't turning on? (Ofc, before my job at Apple, I had never troubleshot a computer and after stating as such, they explained they were interested in my analytical thought process.)
What kind of colleagues that you wish to work with.
What was something you disliked about your previous job?
Describe what good customer service is to you.
very basic behavioral questions. a customer who was not happy with your service has asked for the manager how do you deal with and learn from this ? how do you think you can contribute to the world class service provided by applecare?
What do you consider good customer service ?
Basic interview questions, with more difficult questions later is accepted for a second interview.
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