New starters are asked about previous experience working with people who have mental health issues. Managing your own caseload of clients Hitting targets Previous employment support experience
Adviser Interview Questions
1,356 adviser interview questions shared by candidates
Who is going to be your first client
Q&A on the case study followed by competency questions.
Tell us a time you demonstrated excellent service?
Sometimes as an initial enquiries adviser, you get to take calls from applicants that are distressed of being told that they aren't able to be assessed as an adoptive parent or maybe they're highly upset, can you just talk about how you would deal with a distressed parent?
What is your understanding of what the initial enquiries advisor is?
Describe a situation where you had to influence a customer and change their way of thinking (can't remember the exact wording, but to this effect)
What would you do if you notice a co-worker is late 5 min every day?
I can't remember now. General questions about my backgrounds, opinions, views of the company and how I'd deal in a situation of conflict.
Describe a time when you converted a negative situation into a positive one.
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