Scenario question regarding an employment concern. 10 minutes was provided to determine your advice for the employer.
Adviser Interview Questions
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How to manage employee performance in a specific scenario
Tell me about yourself Tell me about a time you went above and beyond for client
Views on Equality and Diversity
how do you manage your work?
They will ask a couple of questions about your insurance, claims, motor knowledge etc. but these are not assessed.
They asked questions about the company’s values. A time you had to speak up, a time you worked with your team to solve an issue, a time you took ownership of a situation and a time you received a good customer service. After the competency based questions, there’s also a script reading whereby the interviewer acts as a customer and you act as a customer service to handle the customer’s complaints, an instruction is given regarding this.
Have you ever recommended a product or service to a customer and what was the outcome
The online assessment includes behaviour questions: you need to allocate 6 points to three sentences that best describe you. this task is not timed. Multi-tasking: you will have three tasks at the same time. you will need to select the area code of a phone number, solve a simple math question, and determine if there are duplicates in a string of numbers. Abstract reasoning: they will give you some shapes and ask you to select the 2 shapes that follow the same rules in the example shapes.
They asked about my past work experience
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