What would you do if you saw two coworkers laughing while they’re looking at a client's computer?
Advanced Technical Support Representative Interview Questions
1,557 advanced technical support representative interview questions shared by candidates
What would you do if someone had a cracked screen but they need the computer back ASAP?
[You have many things to do prior to the end of the day. How do you handle this]?
"Tell me about a time you went above and beyond for a customer" "In a fast paced environment like Geek Squad, what do you do to set yourself up for success with managing different responsibilities" "If you had multiple clients/things you were working on, how would you manage it all?"
What do you think you should be paid. Not because I was unsure of what I was worth, but because the next statement was, "Well we can't pay you that much, we start our employees out at $10" (at that time it was $10, now it is less). So don't expect to be paid fairly if you are a real IT professional.
There will not be true technical questions as the manager interviewing you will have no understanding of the job or what it entails. They will just judge your character and resume, so just speak with confidence to your experience and you'll do fine. All interviews are done by a script, so there will be no uncommon questions asked.
Standard technical questions, customer service questions.
Tell me about a time when...
What did you not learn in high school that you wish you did?
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