Advanced Technical Support Representative Interview Questions

1,558 advanced technical support representative interview questions shared by candidates

"What type of monitoring equipment do you use at your current employer?" "Are you available to work all shifts? (Mornings, Swings, or Overnights) "Tell me a time where you had a bunch of tasks at hand. How did your prioritize each task and what steps did you take throughout the process?" "How could you determine an issue before hand and what are the troubleshooting steps you would take."
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Advanced Video Engineer I

Interviewed at Spectrum

3.3
Sep 7, 2022

"What type of monitoring equipment do you use at your current employer?" "Are you available to work all shifts? (Mornings, Swings, or Overnights) "Tell me a time where you had a bunch of tasks at hand. How did your prioritize each task and what steps did you take throughout the process?" "How could you determine an issue before hand and what are the troubleshooting steps you would take."

They ask you to describe exactly how a call center works. They also ask you some random questions about technology. For example: " what is an LCD TV and what does LCD stand for?" There were maybe three questions like that to make sure you at least have the most basic familiarity with technology.
Aug 26, 2012

They ask you to describe exactly how a call center works. They also ask you some random questions about technology. For example: " what is an LCD TV and what does LCD stand for?" There were maybe three questions like that to make sure you at least have the most basic familiarity with technology.

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