I applied online. The process took 4 weeks. I interviewed at TUI Group (Cardiff, Wales) in Nov 2017
Interview
Full day 9-5
Individual sales pitch in front of everyone and then group task.
Then after lunch find out whether you made it through to 1 2 1 interview.
After lunch some role play and then interview
I applied online. The process took 2 weeks. I interviewed at TUI Group (Newcastle, England) in Dec 2018
Interview
Assessment day including introductions, learning about the company, role plays, bring given an excursion card and then given 10 minutes to prepare a sales pitch to do as a role play activity with an assessor being the customer. People who do not pass the first exercises in the morning were sent home at lunch time, after lunch those who pass have one to one interviews.
Interview questions [1]
Question 1
Previous job experience, customer service/sales experience, competency based questions relating to complaints handling and service.