I applied online. The process took 2 days. I interviewed at TP (Toronto, ON) in May 2021
Interview
Training was provided online with a very polite, well trained and patient employee.. but started feeling rushed near ending of training as I began feeling as if they were just trying to meet some sort of timeline, which is understandable however after the beginning of employment you are expected to depend mainly on online resources and notes from your training. Not a bad company but be prepared to study and dedicate plenty of time towards your work.
Interview questions [1]
Question 1
Experience, Reason for leaving previous employment
Good interview nice experience. Versant and accent with operations round. Manager is good and hr is also good. Provided good guidance. Fast process completed in less than half day. Having good experience
Interview was easy 2-3 easy question but they completely misrepresented the job. They do not tell you up front you have to take and pass a personal lines licensing test and if you fail you are terminated.
Interview questions [1]
Question 1
They asked how many years customer service experience I have. They claim the job is just customer service however you have to pass a personal lines licensing exam that is very difficult to pass and they are not transparent to tell you if you fail the test you are terminated.
The interview process was straightforward and professional. It started with an HR screening discussing my background, work experience, and availability. The interviewer also assessed my communication skills, problem-solving abilities, and customer service mindset through situational questions. The process was completed within a few stages and feedback was provided in a reasonable timeframe.
Interview questions [1]
Question 1
How would you handle an angry customer who is dissatisfied with the service?