Customer Service Representative applicants have rated the interview process at TP with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 66% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 17 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at TP overall takes an average of 15 days.
Common stages of the interview process at TP as a Customer Service Representative according to 9 Glassdoor interviews include:
Phone interview: 28%
Presentation: 17%
IQ intelligence test: 14%
Personality test: 10%
One on one interview: 10%
Skills test: 7%
Other: 7%
Background check: 3%
Group panel interview: 3%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 2 days. I interviewed at TP (Cebu City) in Oct 2012
Interview
This was the process during Aeigis PeopleSupport days:(not sure if it's still the same)
One day process, so i suggest you go there early
-You'll have the initial interview first.Once you pass, they'll let you take the exam
-The exam will be all about grammar, sentence construction and comprehension. After the written test, they'll let you listen to a certain scenario before the questions, so listen carefully.
-The typing test comes afterwards. Don't panic, i suggest you read the sentence first before you type, instead of looking back and forth word per word.(if you're not a fast typer)
-When you pass the test, they'll let you know right away and comes The background interview...basically all about yourself and character and finally the account interview
-Basically, this will decide where they put you. You're already 90% safe once on this stage. if you wont pass one account interview, they'll find you another account. Im not sure though how many chances they provide.
For BPOs confidence is really the key. You have to be a sensible and precise speaker.
Interview questions [1]
Question 1
On the account interview, the manager asked me to tell him about myself in a span of 3 min.(basically testing my vocabulary, since it wont take you that long to introduce yourself esp as a fresh grad)
After assessment, you will be interviewed by recruiters. The interview process is easy. They will just ask about your experiences. It only lasted for more or less 20 minutes. Just be yourself and be confident.
Interview questions [1]
Question 1
Common questions like tell me about yourself and experience
Two interview rounds,one offline and operation round online and one assessment online.it was an easy process.total one day process or sometime it took two days. Good for freshers to join this company.
I applied through other source. I interviewed at TP (Accra)
Interview
I completed the initial screening process and an aptitude test. I was informed that I had passed the test, but I did not receive any further communication regarding the next steps in the recruitment process.