Customer Service Representative (CSR) applicants have rated the interview process at TP with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 66% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 17 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at TP overall takes an average of 15 days.
Common stages of the interview process at TP as a Customer Service Representative (CSR) according to 9 Glassdoor interviews include:
Phone interview: 28%
Presentation: 17%
IQ intelligence test: 14%
Personality test: 10%
One on one interview: 10%
Skills test: 7%
Other: 7%
Background check: 3%
Group panel interview: 3%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 1 day. I interviewed at TP (Cebu City) in Sep 2025
Interview
You have to answer an interview through an AI, and the they will let you have the assessment and if you get passed, you will be instructed to do a practice for a final interview/ mock call. Then you will be assessed by someone on how you answer and deliver your performance.
Interview questions [1]
Question 1
Where is my residency?
What school or about educational attainment.
I applied through other source. I interviewed at TP (Accra)
Interview
I completed the initial screening process and an aptitude test. I was informed that I had passed the test, but I did not receive any further communication regarding the next steps in the recruitment process.
The interview was held in two rounda, one was Hr and and another was Manager Round.The Hr round was very Basic but the Manager round was a good one, they checked communication skills through this rounda, then we had basic tests like typing speed test and some English grammaticall tests.
I filled out a job application. I answered assessments. I got a zoom link in email to go to meeting. I got the run around arounds. It is a waste of my time.