I applied in-person. I interviewed at TJ Maxx (DeKalb, IL) in Sep 2017
Interview
I was asked less than 10 easy questions asking about how I would handle an angry customer, what makes someone's customer service stand out, and things of that nature. I was interviewed at the jewelry counter during store hours in the open.
Interview questions [1]
Question 1
What would turn a 4-star customer service experience into a 5-star experience
Very simple conversation and laid back. Straight forward. Provides accurate facts regarding the posted job position. Friendly and open to questions. They review your application and check your references. This usually takes one to two days. If you are accepted, they give you a call to let you know. Next step would be orientation (which is paid)
Interview questions [1]
Question 1
Tell me about yourself, what was your past jobs like, what are your weaknesses?
I applied online. I interviewed at TJ Maxx (Cherry Hill, NJ) in Nov 2020
Interview
I received a call a couple of days after I applied, and then went in for an interview a couple of days after that. The interview was straight-forward and the head manager was really nice. I was offered the job the day of.
Interview questions [1]
Question 1
What does customer service mean to you, general experience questions