Both interviewers arrived at the scheduled time, questions were most relevant to the job itself and a bit of personal background. Overall, a very pleasant experience and the interviewers were approachable and nice.
Interview questions [1]
Question 1
Do you have a particular customer service experience that you are proud of?
I applied online. The process took 3 weeks. I interviewed at RBC (Burnaby, BC) in Sep 2021
Interview
Applied at the beginning of Sept 2021. Got a call from the recruiter 2 weeks later to schedule an interview within the same week. It was done virtually on WEBEX. for about 45min with 2 Community Managers.
Overall, the interview is very casual. They would tell you they just want to know you better if you ask them.
I was told to wait 1 week for feedback. Eventually, got a phone call, but ended up waiting 2 weeks instead because of delays apparently.
Interview questions [1]
Question 1
1. Tell me about yourself.
2. What do you know about RBC?
3. Why choose RBC?
4. Greatest strength?
5. Biggest weakness?
6. Resume content-related questions.
7. What is your 5-year plan?
8. How would your prev. employer describe you.
8. Behavioural questions on teamwork and client management mostly (upset client and group conflict in my case).
9. Are you flexible on location/hours?
10. Specific question(s) based on the story you tell them. (This is good, it means they are listening to you).
11. Do you have any question(s)?
Smooth process, had two interviews. One with hr and the other was with the community manager. It took about 2-3 weeks after the initial interview call. Got the offer soon after the last interview
Interview questions [1]
Question 1
Behavioural questions eg how did you handle a certain situation