The first step is a phone interview, they will send you message, based on your resume and asking relevant questions. If you are good, you will be notified by email for a 1v1 interview.
I applied online. I interviewed at RBC (Calgary, AB) in Aug 2023
Interview
Its was pretty straight forward, HR called me a ask few questions then step up a meeting in person with the branch manager, manager showed me the branch and asked few questions
Relatively easy, may have changed since, i interviewed 4 years ago and it was a lot more different than it is today, that being said, it is still ever changing.
Interview questions [1]
Question 1
Do you have any experience working in customer service?