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      Support Specialist II Interview

      Jan 31, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Lightspeed in Dec 2024

      Interview

      Since the very first screening call, the experience was great. The recruiter made the screening process so easy I felt it was a regular conversation with a friend. They asked pertinent questions and kept me on the loop throughout the whole recruitment process. Even when at first I did not get the position, they were transparent about it. I had multiple job interviews in the past but I never had this great of an experience with any other company. At first I did not get the position, but they assure me that if anything came up I would be contacted and they followed through with their word. To be honest, there was nothing I could consider even consider negative about the recruitment process and I really appreciated this. All in all, this was the best interview process I have experienced.

      Interview questions [1]

      Question 1

      They asked me questions about troubleshooting an issue with their products and how to resolve it if I was in the position.
      1 Answer
      avatar
      Lightspeed response
      1y
      Hi there, We're delighted to hear that you had a positive interviewing experience with us. We strive to offer the best possible candidate experience and so this feedback is very much appreciated. Thank you for sharing your experience, and welcome aboard! -The Talent Acquisition team

      Other Support Specialist II Interview Reviews for Lightspeed

      Support Specialist II Interview

      Nov 6, 2021
      Anonymous employee
      Montreal, QC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Lightspeed (Montreal, QC) in Nov 2021

      Interview

      The interview process took 2 weeks in total, and was made of 4 interviews of about an hour each. As mentioned by other candidates on Glassdoor, it is not stressful and feels like a conversation, it's really about checking if there s a fit or not. The first interview was a HR screening, the second a computer-based technical interview (not difficult), the third one was about checking my skills with several role-plays (to check how the candidate would interact with the clients), and the last one a cultural interview (to check how the candidate would interact with the team). The final answer was given over the phone. The team seems very professional yet friendly, there are lots of questions, but no tricky ones that could make a candidate feel unease, so it seemed they really wanted to see if there would be a win-win by giving a job offer

      Interview questions [2]

      Question 1

      1. How would you interact with an angry customer that can't find how to log in to his/her account ?
      1 Answer

      Question 2

      2. When is a time a customer was really happy about the service you provided?
      1 Answer
      avatar
      Lightspeed response
      4y
      Hi there, thank you for taking the time to share your experience interviewing with Lightspeed. We truly appreciate your positive feedback!

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