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      HubSpot

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      Customer Success Manager Interview

      Oct 4, 2017
      Anonymous Interview Candidate
      Cambridge, MA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at HubSpot (Cambridge, MA) in Sep 2017

      Interview

      The interview process was great! I was not actively looking for a new position but the opportunity to apply at HubSpot was too good to pass up. So I took a risk and applied on their website. My initial qualifications and experience aligned with what they were looking for: First step is a 3 question video interview in which you really have to think on your toes and be ready. Second step is a couple of phone conversations with role plays with senior managers. Third was an in house interview with the management team. While I did not receive an offer the process was wonderful and a great learning experience. I always received great feedback during the interview process and even when I was told I was not selected for the position. Recruiters Noah, Holly and Caitlin do a great job keeping you informed in the process and guiding you along the way. Additionally, the Customer Success team is in very good hands with managers (Stephen, Billy, Jeff, Tim and Alison). Top marks to HubSpot!

      Interview questions [1]

      Question 1

      Why HubSpot?
      1 Answer
      2
      avatar
      HubSpot response
      8y
      Hi there, thanks so much for this review - it made my day, especially the fact that you felt you learned so much. Our Customer Success team is great - you got the chance to interact with a fantastic bunch - and I'm so glad that Noah, Holly, and Caitlin took such good care of you throughout the process. We look forward to staying in touch with you! Best, Becky

      Other Customer Success Manager Interview Reviews for HubSpot

      Customer Success Manager Interview

      Oct 14, 2025
      Anonymous Interview Candidate
      Dublin, Dublin
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at HubSpot (Dublin, Dublin)

      Interview

      Initial call, call with team leader, case study to present to team afterwards. Everyone was friendly and positive. They have lots of resources online to use as well to prepare for your call.

      Interview questions [1]

      Question 1

      Describe inbound marketing and how it helps businesses
      Answer question
      1

      Customer Success Manager Interview

      Jun 22, 2025
      Anonymous employee
      Bengaluru
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at HubSpot (Bengaluru)

      Interview

      1. HR screening 2. Hiring Manager 3. Assignment/Roleplay 4. Culture fit rounds 1. Hiring Manager 2. Senior Manager 3. Internal Stakeholder The last three rounds are considered as one and the evaluates the candidate on various aspects of company culture.

      Interview questions [1]

      Question 1

      Why do you want to work at HubSpot?
      Answer question

      Customer Success Manager Interview

      Apr 9, 2025
      Anonymous Interview Candidate
      Tokio
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at HubSpot (Tokio)

      Interview

      45-minute interview with HR person, followed by a 1-hour interview with the CSM Manager.All interviews will be conducted online.Before the HR meeting, you will receive a link to the culture code, which outlines their values and culture.

      Interview questions [1]

      Question 1

      Could you tell us about the challenges you're currently facing with the clients you're handling? What is the toughest feedback you've received from a colleague, and how did you respond to it?
      Answer question

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