I applied online. The process took 4 days. I interviewed at Glassdoor (London, England) in May 2021
Interview
Interview process was really quick! There was four stages and the interviewer gave me feedback straight after each round. The hiring manager and team were all so friendly and calmed my nerves
Interview questions [1]
Question 1
How would you deal with requests from internal and colleagues and external customers?
I applied online. The process took 3 weeks. I interviewed at Glassdoor in Apr 2021
Interview
Initial TA call followed by three stages. First, a 30m video call with Hiring Manager. Second, another 30m video call with the Hiring Manager followed by a 30m video call with 2x current CSMs. The final stage was a 30m presentation followed by 30m questions to a panel of 4 from different areas across the business
Interview questions [1]
Question 1
How would you deal with a client who is being non-responsive, despite you regularly trying to book calls in with them.
I applied online. I interviewed at Glassdoor (San Francisco, CA) in Apr 2021
Interview
I had a great experience interviewing with Glassdoor!
I submitted an online application and was contacted by a Recruiter about 2 weeks later. I interviewed with 5 people in total across 3 separate meetings.
1st interview was with the Recruiter. The questions were centered on my background/experience and how it relates to the CSM role.
2nd interview was 1 hour with a CS Leader (30 min) and a CSM (30 min) back to back. These questions were challenging and were more situational/behavioral.
3rd interview was with the same CS Leader that I met with for my 2nd interview, along with a CS Manager, and a Senior CSM (panel interview). For this interview, I created a 30-minute presentation which was challenging but reasonable. After my presentation, everyone asked me at least one question. These questions were also situational/behavioral.
From the time I had my first interview to when I received an offer, it was 2 weeks. After my final interview, I found out 2 days later that I got an offer!