The first interview is with HR/ recruiter, and is basically a behavioral interview consisting of "tell me a time when you...." questions. In my experience, she told me right away that I would move on to the next round. The next week, I was sent to observe at a branch (*the one I ended up working at) and then interviewed there with the branch manager and area manager. They asked me the exact same questions as the first interview, plus or minus a few. They called me the next day to set up the third interview, which was with a Group Rental Manager at the administrative headquarters. I was asked the same basic questions again, and he offered me the job right away.