Booking.com Customer Service interview questions

It was really easy/ We followed a questionnaire online who took approximately 30 minutes and then I went into the office to be facing to recruitment manager who asked me a few questions and then a role play, playing a customer agent helping a customer a bit angry on holiday. You need to think out of the box

Phone screening and after office interview. Basic English test. They made decision right away. Two HR ladies, a lot of candidates so they don’t really care what you say.