I applied online. The process took 2 weeks. I interviewed at Amazon (Seattle, WA) in Jul 2014
Interview
After submitting a resume along with a cover letter, I received an email inviting me to take the next step in the interview process. They sent me a link that would assess my skills and capabilities for the position. They tested me on my knowledge of MS Office and customer solution strategy to see how well I would be able to handle certain issues. After the assessment they gave me a call to schedule me for an interview. The recruiter sent me lots of helpful information to prepare for the interview. When I got to there I was interviewed by two different Seller Support managers. The first one asked about my previous experience in customer service, the second asked about my goals with Amazon.
Interview questions [1]
Question 1
How have you been able to handle a difficult customer in your previous experience?
AI - Quiz based on Amazon Leadership questions
Language assessments - the first question in my native language test was awful but the rest were a lot easier
Studied a YouTube video on the leadership principles in advance and considered those when answering questions
I applied online. The process took 2 weeks. I interviewed at Amazon (California City, CA) in Nov 2025
Interview
Difficult questions but after while manageable. It needs a good time management and prepare questions before so you do not run out of time. Anyway once well prepared you will sound more confident.
In person interviews are basically for checking if you will be able to handle a situation on your judgement or not
Be confident and ready for rotational shifts and rotational week offs