Amazon Customer Service Representative CSR interview questions
Average interview difficulty
Mostly positive interview experience
How others got an interview
- 15%Employee ReferralEmployee Referral
- 9%RecruiterRecruiter
- 4%Campus RecruitingCampus Recruiting
- 4%In PersonIn Person
- 2%OtherOther
- 1%Staffing AgencyStaffing Agency
Interview search
952 interviews
Amazon interviews FAQs
- Customer Service Representative CSR applicants have rated the interview process at Amazon with 3.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 57.8% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative CSR roles take an average of 13 days to get hired, when considering 32 user submitted interviews for this role. To compare, the hiring process at Amazon overall takes an average of 27 days.
- Common stages of the interview process at Amazon as a Customer Service Representative CSR according to 32 Glassdoor interviews include:
One on one interview: Â 25%
Phone interview: Â 20%
Skills test: Â 11%
Presentation: Â 9%
IQ intelligence test: Â 9%
Personality test: Â 9%
Group panel interview: Â 7%
Background check: Â 5%
Drug test: Â 2%
Other: Â 2%