After passing the English written assessment, I interviewed for less than 30 minutes with HR. The interview session was chill. Most of the questions were asked from my resume. I didn't pass the next stage - interviewing with the hiring manager. I guess it is due to a lack of experience in customer service.

I applied online and was contacted by HR for an initial screening. The process included a written assessment where I had to respond to customer service email scenarios within a time limit. This tested communication skills, tone, and problem-solving ability. After passing the assessment, I had an HR interview focusing on my background, motivation for joining Agoda, and customer service experience. This was followed by a manager interview, which included behavioral and situational questions related to handling difficult customers and resolving issues. Overall, the interview process was professional, well-organized, and focused on real customer experience scenarios. The interviewers were friendly and explained the role clearly.