surprise blind test on troubleshooting a random problem on a laptop
2nd Line Support Interview Questions
47 2nd line support interview questions shared by candidates
Generic questions as you'd find in most places + technical questions
I was asked if knew what a computer was.
They asked me to describe an achievement I was proud of.
What do you do if you got a call about someone forgetting their password?
Q1. What would you do if a user is unable to connect to the network and when doing a IPconfig you see an 169. IP address?
How i would deal with a difficult task
Why do u want to get this job ?
How would you manage a difficult/upset end user?
What do you think you did well? What did you find difficult? What would you change? - For the informal interview. What was your biggest challenge? What do you think of "X" statement? Do you think it's true? And more - these questions were required to be answered with concrete examples from your life.
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