ServiceNow reviews

4.1

81% would recommend to a friend

(5,669 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
2.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and professional development stipend.

Cons

Individual contributors promoted into management positions that they are not qualified for and unable to provide true leadership or direction. Just because you are good at your role, does not mean you are qualified to lead, mentor or build strong teams.

3.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company and benefits are great

Cons

Local support account management is not professional/ethical breach. The team operates under favoritism and the personal whims of the director, creating an environment where members fear retaliation. Morale in the team is at an all time low.

Viewing 40 - 42 of 5,669 Reviews

Glassdoor has 6,602 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.