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      ServiceNow

      Engaged Employer

      ServiceNow reviews

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      4.1

      81% would recommend to a friend

      (5,669 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      78% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      1.0
      May 13, 2026

      Poor work-life balance and management

      Technical support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits and stocks Cab facility

      Cons

      Worst work life balance Please join only if you wanted to work 15 - 16 hrs a day Worst management who focuses on metrics and treates employees as slaves. Whatever customer says is correct and we have to agree to their decisions just to avoid DSAT Worst metrics, enterprise support doesn't need a survey.

      3.0
      May 13, 2026

      High-growth potential hindered by unstable product and strategy

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Potential high-growth sector with a product that has significant potential if properly stabilized and leaders actually lead. Pockets of talented individuals trying to do the right thing despite systemic hurdles.

      Cons

      There is a major disconnect between sales promises and product reality. The platform is currently unintuitive and unreliable, leading to high customer friction. Lack of technical standards and "finished" work. We consistently ship low-quality features and are immediately pushed to the next project before the previous one is made scalable or stable. This has resulted in a "janky" infrastructure that is increasingly difficult to maintain or improve. Strategy is dictated by reactive, short-term pivots for the loudest customer rather than a cohesive, data-driven vision.

      Viewing 37 - 39 of 5,669 Reviews
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      Glassdoor has 6,602 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.