Pros
My favorite part about working at Opentable was most definitely the people. The Denver office has it's own feel for culture and atmosphere and it's absolutely a silo to HQ in San Fran, which can be a pro and con, depending on how you see it. They encourage you learn and grow, have great benefits like the ecopass. I also really enjoyed the collaboration between tech and support.
Cons
Even though they encourage everyone to learn and grow, growing within the company seems a bit hard. Especially for support members. They also have a very rigid attendance policy and there were a couple (not all) people in leadership positions that were truly insensitive to human problems and seemed to only care about hitting stats and measurements than making sure their staff is okay! As I mentioned above, the denver office most times gets the shorter end of the stick. There were many times I remember needing to speak to account managers or sales rep in SF and they weren't available because apparently they get happy hours and half days, while we are getting yelled at for a mistake or miscommunication that happened on their part. Also, because they don't have support teams in SF, they rolled out new campaigns, features and beta runs sometimes without letting the support team know this was happening and we'd get pissed off customers calling in about a feature we had no idea was already available, talk about lack of departmental communication. Also, if you are hired for any of their bilingual departments be ready to either translate or create new processes, they are still figuring it all out.
