CSE - Customer Service Executive Booking.com Employee Review

3.0
Jun 26, 2015
Recommend
CEO approval
Business Outlook

Pros

- people are awesome; you are most likely to stay friends with your colleafues even after you leave the company - free lunches / dinner - possibility to swap shifts, certain flexibility - 100% work/life balance. The minute your shift is over, you walk out of the office and leave the work behind

Cons

- so little room for growth, you start to "suffocate" in a while. For every open position higher than Customer Service Executive HR gets at least 25 internal applications. Virtually impossible to get a promotion - all interesting positions are based in Amsterdam. Limited positions open in Berlin (or any other regional office in Europe)

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
4d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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