Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 651 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 568 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 527 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 515 reviews)); "Salary is good and bonus (usually) is good." ((in 382 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 468 reviews)); "Bad managers are very bad" ((in 259 reviews)); "Lack of company vision and poor leadership" ((in 104 reviews)); "No career opportunities in Zagreb" ((in 64 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 63 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

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Booking.com reviews

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4.1

80% would recommend to a friend

(7,584 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Aug 27, 2013

Its all about who you know

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Lovely casual culture,good activities to ones living in the area,impressive parties,really exeptional lunch,secure place to work due company is still growing.Engaging CEO.

Cons

Lot of politics,very unexperienced management,promotions do not make sense and your growth is not in your own hands.One can be easily lied to and i case of a conflict,there is very.little support. I often feel thinking more company benefit than my unexperienced NJmanagers. It would have all the ingredients to be great but too often it goes terribly wrong.I am sure it is great place if only getting right manager who actually lets you to challenge yourself and contribute with your full potential.

1.0

Aug 23, 2013

Bad experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Center of Berlin, easy to get to, normal working hours, no charge for lunch

Cons

Pretentious management that controls employees with seeding fear in them, lying to its employees and not standing behind promises; Good for call agents, not for any position above it. Beware.

1.0

Aug 22, 2013

A company for emigrants who are non planning to stay in NL or for very young people

Content dep

Recommend

CEO approval

Business Outlook

Pros

If you are just in the country it is good to start working for Booking, then you meet some really nice people you can make friends with

Cons

Very high staff turnover which makes it impossible to build a normal professional relationships Very incompetent managers - they become managers out of the blue, the less experience they have-the better, the less people skills they have-the better, if they can keep themselves busy with pointless thinks (they call that projects), and if they talk out loud how busy they are - soon they will be promoted

Viewing 7501 - 7503 of 7,584 Reviews

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