Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 634 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 578 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 542 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 536 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 375 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 478 reviews)); "Bad managers are very bad" ((in 259 reviews)); "Lack of company vision and poor leadership" ((in 102 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 64 reviews)); "No career opportunities in Zagreb" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,585 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,585 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Jan 26, 2026

Great

Trip agent

Recommend

CEO approval

Business Outlook

Pros

Great place to work with a nice community, great shift pattern, and lots of perks

Cons

Unpaid 1-hour lunch break, making the day 9 hours.

4.0

Jan 23, 2026

great work life balance

Account manager

Recommend

CEO approval

Business Outlook

Pros

great work life balance and benefits

Cons

not a lot of advancement if you are not willing to move, Comp is lower than market

5.0

Jan 22, 2026

Challenging but fun

Account manager

Recommend

CEO approval

Business Outlook

Pros

There are many pros to this role, such as traveling, talking to people, get insights into hospitality business as well as having great coworkers

Cons

It might be challenging to combine a personal life and work travel. A great organization skill is required and a patience from the family.

Viewing 70 - 72 of 7,585 Reviews

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