Booking.com reviews

Lots of KPI's (Key Performance Indicators) - you will only get judged by that, not the actual quality of your customer service No one cares about the customers, even though they claim that Strict protocols to follow No Opportunity to meet people Fake People

Unqualified and limited management who do not care about your performing skills but judging you by their own shortcomings, which makes you feel bad. Always putting pressure regarding KPI‘s, overtime is expected but not paid and if you are a minute late because the public transportation is striking or the elevators in the building are broken, and you are not able to attend the office on time, they’d never be generous or understanding with you and most likely kick you out! Be careful with that company. Nobody is caring about you not even the team leads.